Service blueprinting and BPMN a comparison

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Bibliographische Detailangaben
Veröffentlicht in:Managing service quality
1. Verfasser: Milton, Simon K. (VerfasserIn)
Weitere Verfasser: Johnson, Lester W. (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2012
Schlagworte:
Dienstleistungsmarketing > Prozessmanagement > Visualisierung > Hotellerie > Aufsatz in Zeitschrift
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