| Big data, big insights? : advancing service innovation and design with machine learning
|
2018 |
Antons, David |
| Artificial intelligence in service
|
2018 |
Huang, Ming-Hui |
| Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
|
2018 |
Andreassen, Tor W. |
| Customer-firm interactions and the path to profitability : a chain-of-effects model
|
2018 |
Cambra-Fierro, Jesús |
| Deck the halls with boughs of holly to soften evaluations of service failure
|
2018 |
Newton, Joshua D. |
| Access-based services for the base of the pyramid
|
2018 |
Schäfers, Tobias |
| The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
|
2018 |
Keh, Hean Tat |
| Shifting the blame : how surcharge pricing influences blame attributions for a service price increase
|
2018 |
Pallas, Florian |
| The effect of a service provider’s competitive market position on churn among flat-rate customers
|
2018 |
Moser, Sabine |
| Diversification, branding, and performance of professional service firms
|
2018 |
Castaldi, Carolina |
| The value of codesign : the effect of customer involvement in service design teams
|
2018 |
Trischler, Jakob |
| Feed people first : a service ecosystem perspective on innovative food waste reduction
|
2018 |
Baron, Steve |
| A customer scorned : effects of employee reprimands in frontline service encounters
|
2018 |
Pugh, Harrison B. |
| Selling painful yet pleasurable service offerings : an examination of hedonic appeals
|
2018 |
Liu, Qing |
| Experiential purchase quality : exploring the dimensions and outcomes of highly memorable experiential purchases
|
2018 |
Pelletier, Mark J. |
| Too good to be true? : boundary conditions to the use of downward social comparisons in service recovery
|
2018 |
Antonetti, Paolo |
| Upframing service design and innovation for research impact
|
2018 |
Patrício, Lia |
| Organizational transformation through service design : the institutional logics perspective
|
2018 |
Kurtmollaiev, Seidali |
| Absorbing customer knowledge : how customer involvement enables service design success
|
2018 |
Storey, Chris |
| Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
|
2018 |
Loureiro, Yuliya Komarova |
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