Managing service quality : MSQ ; an international journal

Managing service quality MSQ ; an international journal

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Bibliographische Detailangaben
Späterer Titel:Journal of service theory and practice
Format: UnknownFormat
Sprache:eng
Veröffentlicht: Bingley Emerald 1990-2014
Bradford MCB Univ. Press anfangs
Bradford Emerald früher
Schlagworte:
Dienstleistungsqualität > Qualitätsmanagement > Zeitschrift
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Titel Jahr Verfasser
The collective consumption network 2014 Närvänen, Elina
Beyond virtuality : from engagement platforms to engagement ecosystems 2014 Breidbach, Christoph F.
A visual interactive method for service prototyping 2014 Bae, Dae Jung
Developing life insurer-insurance intermediary relationships 2014 Yu, Tsu-wei
An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University 2014 Sultan, Parves
The mediating role of alliance marketing program creativity on the relationship between alliance orientation and market performace in the services industry 2014 Kang, Seongho
Store creativity mediating the relationship between affective tone and performance 2014
The impact of relational bonds on brand loyalty : the mediating effect of brand relationship quality 2014
Service quality in utility industries : the European telecommunications sector 2014 Pina, Vicente
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter? 2014 Van Vaerenbergh, Yves
Is the quantity-quality trade-off in c all centres a false dichotomy? 2014 Ellway, Benjamin Piers William
Psychometric sifting to effeciently select the right service employees 2014
Transaction convenience in the payment stage : rhe retailers' perspective 2014 Lundberg, Heléne
Emotional stability and switching barriers in the retail banking context 2014 Al-Hawari, Mohd Ahmad
The contribution of VSA and SDL perspectives to strategic thinking in emerging economies 2014
Research traditions of innovation : goods-dominant logic, the resource-based approach, and service-dominant logic 2014 Mele, Cristina
New service development maturity model 2014 Jin, Dayu
Does relationship matter? : customers' response to service failure 2014 Tsai, Chia-ching
Modeling contextually elicited service quality expectations 2014 Strombeck, Stephen
Moderators of the relationship between social bonding and organizational commitment 2014 Wang, Edward Shih-tse
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