The role of metaperception on the effectiveness of referral reward programs

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Journal of service research
Weitere Verfasser: Wirtz, Jochen (BerichterstatterIn), Orsingher, Chiara (BerichterstatterIn), Chew, Patricia (BerichterstatterIn), Tambyah, Siok Kuan (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2013
Schlagworte:
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
Big data, big insights? : advancing service innovation and design with machine learning 2018 Antons, David
Artificial intelligence in service 2018 Huang, Ming-Hui
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services 2018 Andreassen, Tor W.
Customer-firm interactions and the path to profitability : a chain-of-effects model 2018 Cambra-Fierro, Jesús
Deck the halls with boughs of holly to soften evaluations of service failure 2018 Newton, Joshua D.
Access-based services for the base of the pyramid 2018 Schäfers, Tobias
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence 2018 Keh, Hean Tat
Shifting the blame : how surcharge pricing influences blame attributions for a service price increase 2018 Pallas, Florian
The effect of a service provider’s competitive market position on churn among flat-rate customers 2018 Moser, Sabine
Diversification, branding, and performance of professional service firms 2018 Castaldi, Carolina
The value of codesign : the effect of customer involvement in service design teams 2018 Trischler, Jakob
Feed people first : a service ecosystem perspective on innovative food waste reduction 2018 Baron, Steve
A customer scorned : effects of employee reprimands in frontline service encounters 2018 Pugh, Harrison B.
Selling painful yet pleasurable service offerings : an examination of hedonic appeals 2018 Liu, Qing
Experiential purchase quality : exploring the dimensions and outcomes of highly memorable experiential purchases 2018 Pelletier, Mark J.
Too good to be true? : boundary conditions to the use of downward social comparisons in service recovery 2018 Antonetti, Paolo
Upframing service design and innovation for research impact 2018 Patrício, Lia
Organizational transformation through service design : the institutional logics perspective 2018 Kurtmollaiev, Seidali
Absorbing customer knowledge : how customer involvement enables service design success 2018 Storey, Chris
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies 2018 Loureiro, Yuliya Komarova
Alle Artikel auflisten