Service encounter dynamics strategies and tips for better customer service
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Veröffentlicht in: | Customer service delivery |
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Sprache: | eng |
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2006
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Titel | Jahr | Verfasser |
---|---|---|
Service encounter dynamics : strategies and tips for better customer service | 2006 | Catanzaro, Diane |
Organizing for customer service | 2006 | Vance, Robert J. |
Brands, expectations, and experience | 2006 | Lemon, Clifton |
Customer service quality : selecting values performers | 2006 | Kehoe, Jerard F. |
What we need to know to develop strategies and tactics to improve service delivery | 2006 | Fogli, Lawrence |
Using employee and customer perspectives to improve organizational performance | 2006 | Brooks, Scott M. |
"This call may be monitored" : performance management for service quality | 2006 | Adler, Seymour |
Customer service from the customer's perspective | 2006 | Kendall, Stephanie D. |
Staffing and selection strategies for service quality | 2006 | Whetzel, Deborah L. |