Using employee and customer perspectives to improve organizational performance
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| Veröffentlicht in: | Customer service delivery |
|---|---|
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| Format: | UnknownFormat |
| Sprache: | eng |
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2006
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Tag hinzufügen | Titel | Jahr | Verfasser |
|---|---|---|
| Service encounter dynamics : strategies and tips for better customer service | 2006 | Catanzaro, Diane |
| Organizing for customer service | 2006 | Vance, Robert J. |
| Brands, expectations, and experience | 2006 | Lemon, Clifton |
| Customer service quality : selecting values performers | 2006 | Kehoe, Jerard F. |
| What we need to know to develop strategies and tactics to improve service delivery | 2006 | Fogli, Lawrence |
| Using employee and customer perspectives to improve organizational performance | 2006 | Brooks, Scott M. |
| "This call may be monitored" : performance management for service quality | 2006 | Adler, Seymour |
| Customer service from the customer's perspective | 2006 | Kendall, Stephanie D. |
| Staffing and selection strategies for service quality | 2006 | Whetzel, Deborah L. |