Customer service delivery research and best practices

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Bibliographische Detailangaben
Weitere Verfasser:	Fogli, Lawrence (HerausgeberIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	San Francisco, Calif. Jossey-Bass c 2006
Ausgabe:	1. ed.
Schriftenreihe:	The professional practice series
Schlagworte:	Customer services > Customer relations > Management > Dienstleistung > Kundenorientierung > Qualitätsmanagement
Online Zugang:	Inhaltsverzeichnis Cover Publisher description Contributor biographical information
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Titel	Jahr	Verfasser
Organizing for customer service	2006	Vance, Robert J.
Brands, expectations, and experience	2006	Lemon, Clifton
Customer service quality : selecting values performers	2006	Kehoe, Jerard F.
What we need to know to develop strategies and tactics to improve service delivery	2006	Fogli, Lawrence
Service encounter dynamics : strategies and tips for better customer service	2006	Catanzaro, Diane
Customer service from the customer's perspective	2006	Kendall, Stephanie D.
Staffing and selection strategies for service quality	2006	Whetzel, Deborah L.
Using employee and customer perspectives to improve organizational performance	2006	Brooks, Scott M.
"This call may be monitored" : performance management for service quality	2006	Adler, Seymour