| What drives experiential loyalty toward smart restaurants? : the case study of KFC in Beijing
|
-2018 |
Wu, Hung-Che |
| Generational profiles in value co-creation interactions
|
-2018 |
Shulga, Lenna V. |
| Linking internal service quality and casino dealer performance
|
-2018 |
Prentice, Catherine |
| Impact of brand experience on loyalty
|
2018 |
Ong, Chuan Huat |
| Moderating effects of social support on job stress and turnover intentions
|
2018 |
Fong, Lawrence Hoc Nang |
| The effects of online customer reviews and managerial responses on travelers’ decision-making processes
|
-2018 |
Roozen, Irene |
| Transaction cost and resources based views on hotels' outsourcing mechanism : an empirical study in China
|
2018 |
Zhang, Yan |
| Effects of service experience on behavioral intentions : serial multiple mediation model
|
-2018 |
Virabhakul, Vanasanan |
| I feel good! : perceptions and emotional responses of Bed & Breakfast providers in New Zealand toward Trip Advisor
|
2018 |
Prayag, Girish |
| Understanding guest tolerance and the role of cultural familiarity in hotel service failures
|
2018 |
Trianasari, Nana |
| Employee attractiveness and customers' service failure perceptions
|
2018 |
Villi, Bilge |
| Evaluation of reward programs based on member preferences and perceptions of fairness
|
2018 |
Tanford, Sarah |
| From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
|
-2018 |
Sipe, Lori J. |
| Predicting hotel book intention : the influential role of helpfulness and advocacy of online reviews
|
2018 |
Ghosh, Tathagata |
| Gender differences in Instagram hashtag use
|
-2018 |
Ye, Zhang |
| Investigating the impact of customer brand identification on hospitality brand loyalty : a social identity perspective
|
2018 |
Rather, Raouf Ahmad |
| Barriers to the implementation of strategic decisions : evidence from hotels in a developing country
|
2018 |
Köseoglu, Mehmet Ali |
| A decision support system framework to track consumer sentiments in social media
|
-2018 |
Nave, Marta |
| Determinants of medical tourism destination selection process
|
2018 |
Zolfagharian, Mohammadali |
| Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
|
-2018 |
Saleem, Muhammad Abid |
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