| Big data, big insights? : advancing service innovation and design with machine learning
|
2018 |
Antons, David |
| Artificial intelligence in service
|
2018 |
Huang, Ming-Hui |
| Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
|
2018 |
Andreassen, Tor W. |
| Customer-firm interactions and the path to profitability : a chain-of-effects model
|
2018 |
Cambra-Fierro, Jesús |
| Deck the halls with boughs of holly to soften evaluations of service failure
|
2018 |
Newton, Joshua D. |
| Access-based services for the base of the pyramid
|
2018 |
Schäfers, Tobias |
| The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
|
2018 |
Keh, Hean Tat |
| Shifting the blame : how surcharge pricing influences blame attributions for a service price increase
|
2018 |
Pallas, Florian |
| The effect of a service provider’s competitive market position on churn among flat-rate customers
|
2018 |
Moser, Sabine |
| Diversification, branding, and performance of professional service firms
|
2018 |
Castaldi, Carolina |
| Upframing service design and innovation for research impact
|
2018 |
Patrício, Lia |
| Organizational transformation through service design : the institutional logics perspective
|
2018 |
Kurtmollaiev, Seidali |
| Absorbing customer knowledge : how customer involvement enables service design success
|
2018 |
Storey, Chris |
| Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
|
2018 |
Loureiro, Yuliya Komarova |
| An examination of construal effects on price perceptions in the advance selling of experience services
|
2018 |
Wakefield, Lane T. |
| Archetypes of service innovation : implications for value cocreation
|
2018 |
Helkkula, Anu |
| The complementarity of frontline service employee creativity and attention to detail in service delivery
|
2018 |
Sok, Phyra |
| All that glitters is not gold : the penalty effect of conspicuous consumption in services and how it changes with customers and contexts
|
2018 |
Mende, Martin |
| How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
|
2018 |
Hüttel, Björn Armin |
| The dilemma of service productivity and service innovation : an empirical exploration in financial services
|
2018 |
Aspara, Jaakko |
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