Organizational models for service delivery

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Bibliographische Detailangaben
Veröffentlicht in:	Maximizing management performance and quality with service analytics
1. Verfasser:	Dasgupta, Gargi B. (VerfasserIn)
Weitere Verfasser:	Agarwal, Shivali (VerfasserIn), Sindhgatta, Renuka (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2015
Schlagworte:	IT-Dienstleister > Organisationsstruktur > Arbeitsgruppe > Kundenservice > Interne Dienstleistung > Aufsatz im Buch
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Titel	Jahr	Verfasser
Improving application management services through ticket data clustering	2015	Li, Ying
Optimization model for IT change management	2015	Diao, Yixin
A mashup-based approach to optimize human performance in IT service management	2015
Modeling and optimization of complex service delivery systems	2015	Diao, Yixin
Optimization of service development strategy in a global environment	2015	Zhou, Nianjun
Tuning up IT services using monitoring configuration analytics	2015
Organizational models for service delivery	2015	Dasgupta, Gargi B.
Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring	2015
A service-oriented algebra for optimizing the management of service requests	2015
Predictive analytics for business processes in service management	2015	Doganata, Yurdaer N.
Optimizing cloud storage management services	2015
Capacity planning and management of IT incident management services based on queuing models	2015	Li, Ta-Hsin
Service delivery resource management using a socially enhanced resource model	2015
Using visual analytics to diagnose productivity and quality issues on IT service pools	2015