Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes evidence from Malaysia

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Measuring business excellence
Weitere Verfasser: Nor Asiah Omar (BerichterstatterIn), Che Aniza Che Wel (BerichterstatterIn), Norzalita Abd Aziz (BerichterstatterIn), Syed Shah Alam (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2013
Schlagworte:
Beziehungsmarketing > Dienstleistungsqualität > Einzelhandel > Malaysia > Aufsatz in Zeitschrift
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
Guest editorial: Remastered, reinvented and reimagined : evolving and merging performance management and measurement paths 2017 Edgeman, Rick
Perceived benefits of national quality awards : a study of UAE's award winning organizations 2017 Lasrado, Flevy
Does intellectual capital efficiency improve firm performance in BRICS economies? : a dynamic panel estimation 2017 Nadeem, Muhammad
How to measure impacts of work environment changes on knowledge work productivity : validation and improvement of the SmartWoW tool 2017 Palvalin, Miikka
Tapping the potential of sensemaking for performance management 2017 Flumerfelt, Shannon
Customer perception measures driving financial performance : theoretical and empirical work for a large decentralized banking group 2017 Eklöf, Jan A.
The impact of internal marketing and market orientation on performance : an empirical study in restaurant industry 2017 Salehzadeh, Reza
A fuzzy cognitive mapping model for service supply chains performance 2017 Pandari, Abbas Rezaei
Performance measurement and management for manufacturing SMEs : a financial statement-based system 2017 Bahri, Moujib
Applying the high performance organisation framework in the horticulture and greenhouse sector 2017 Waal, André de
Routinizing peak performance and impacts via virtuous cycles 2017 Edgeman, Rick
Perceived outcomes of action learning : study from a large public sector organization in UAE 2017 Rao, A. Srinivasa
Understanding innovation performance measurement in SMEs 2017 Saunila, Minna
Developing a change approach for the transition to a high performance organization 2017 Waal, André de
Performance analysis of agile manufacturing : a case study on an Indian auto component manufacturer 2017 Potdar, Pavan Kumar
Operations sustainability maturity model : preliminary findings of financial services in developing and developed countries 2017 Parker, David William
Entry modes and barriers to internationalisation in China : an overview of management consulting firms 2017 Niñerola, Angels
Bridging the gap in competitiveness of Russian companies with intangible bricks 2017 Shakina, Elena
Knowledge-based strategies and sustainability : a framework and a case study application 2017 Iazzolino, Gianpaolo
Examining the role of 5S practices as a facilitator of business excellence in manufacturing organizations 2017 Randhawa, Jugraj Singh
Alle Artikel auflisten