Value co-creation as a determinant of success in public transport services a study of the Swiss Federal Railway operator (SBB)

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Bibliographische Detailangaben
Veröffentlicht in:Managing service quality
1. Verfasser: Gebauer, Heiko (VerfasserIn)
Weitere Verfasser: Johnson, Mikael (VerfasserIn), Enquist, Bo (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2010
Schlagworte:
Dienstleistungsqualität > Beziehungsmarketing > Konsumentenverhalten > Eisenbahnunternehmen > Schweiz > Aufsatz in Zeitschrift
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