The service-profit chain a review and extension

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Total quality management & business excellence
Weitere Verfasser: Yee, Rachel W. Y. (BerichterstatterIn), Yeung, Andy C. L. (BerichterstatterIn), Cheng, T. C. E. (BerichterstatterIn), Lai, Kee-hung (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2009
Schlagworte:
Kundenzufriedenheit > Beziehungsmarketing > Dienstleistungsmanagement > Dienstleistungsqualität > Aufsatz in Zeitschrift
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs 2018 Basu, Rana
A multi-attribute framework for determining the competitive advantages of products using grey-TOPSIS cum fuzzy-logic approach 2018 Ighravwe, Desmond Eseoghene
Service quality and its impact on customers' behavioural intentions and satisfaction : an empirical study of the Indian life insurance sector 2018 Ramamoorthy, R.
Total quality management and performance management systems : team players or lonely riders? 2018 Peljhan, Darja
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation 2018 Kusumah, Lien Herliani
From successful to sustainable Lean production : the case of a Lean Prize Award Winner 2018 Poksinska, Bonnie
Factors influencing continued use of mobile easy payment service : an empirical investigation 2018 Jun, Jaehyeon
ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer 2018 Hellebrandt, Thomas
Anomaly detection in high-dimensional data with the Mahalanobis-Taguchi system 2018 Ohkubo, Masato
External technology sourcing through alliances and acquisitions : a technology interdependence perspective 2018 Lin, Liang-Hung
The impact of management leadership on quality performance throughout a supply chain : an empirical study 2018 Teoman, Seyhan
Quality costs in practice and an analysis of the factors affecting quality cost management 2018 Glogovac, Maja
Development of a quantification model for the cost of loss of image with customer complaints 2018 Sansalvador, Manuel E.
How does Six Sigma influence creativity and corporate performance through exploration and exploitation? 2018 Hwang, Gee Hyun
Lean thinking: outside-in, bottom-up? : the paradox of contemporary soft lean and consultant-driven lean implementation -2018 Holmemo, Marte D.-Q.
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan -2018 Bulut, Emrah
Increasing accuracy of the Kano model : a case study -2018 Madzík, Peter
A qualitative study on integrated management systems in a non-leading country in certifications -2018 Bernardo, Merce
Leadership - a critical success factor for the effective implementation of Lean Six Sigma -2018 Laureani, Alessandro
Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector -2018 Muruganantham, G.
Alle Artikel auflisten