The effect of a service provider’s competitive market position on churn among flat-rate customers

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Bibliographische Detailangaben
Veröffentlicht in:Journal of service research
1. Verfasser: Moser, Sabine (VerfasserIn)
Weitere Verfasser: Schumann, Jan Hendrik (VerfasserIn), Wangenheim, Florian von (VerfasserIn), Uhrich, Fabian (VerfasserIn), Frank, Felix (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: August 2018
Schlagworte:
flat-rate pricing > flat-rate bias > churn > competitive market position > Aufsatz in Zeitschrift
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