| International marketing of services and developing countries
|
-2018 |
Oyewole, Philemon |
| The role of private label brands in enhancing service satisfaction in the hotel industry : comparing luxury and boutique hotels
|
-2018 |
Herstein, Ram |
| Applying dramaturgy theory in computer maintenance services
|
-2018 |
Chen, Yi-Mu |
| An exploration of parental preferences for child care services in Canada
|
-2018 |
Lin, Hsin-Chen |
| Applying transactional NPS for customer journey insight : case experiences and lessons learned
|
-2018 |
Følstad, Asbjørn |
| Scoring more after service failures : why do customers overclaim?
|
-2018 |
Khantimirov, Denis |
| Gender differences in online customer satisfaction : the asymmetric and nonlinear effect
|
-2018 |
Kincl, Tomáš |
| Mobile phone service providers shift to no-contract plans : implications on customer retention
|
-2018 |
Tesfom, Goitom |
| New service development and digitalization : synergies of personal interaction and IT integration
|
-2018 |
Lindh, Cecilia |
| How does financial literacy impact attitude toward student loan providers?
|
-2018 |
Finney, R. Zachary |
| Relationship intention and length of customer-firm associations in two emerging markets
|
-2018 |
Mostert, Pierre |
| Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
|
-2018 |
Shooshtari, Nader H. |
| Examination of credence and noncredence service advertisement strategies in the United States and India
|
-2018 |
Utkarsh |
| Service recovery, justice perception, and forgiveness : the "other customers" perspectives
|
-2018 |
Shin, Hyunju |
| The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
|
-2018 |
Lee, Joseph Lok-Man |
| Hospice informal caregivers' perception of a good death experience : a SERVQUAL analysis
|
-2018 |
Matthews, Brian L. |
| Modeling consumer responses to a vignette television commercial drama for a vacation resort
|
-2017 |
Miller, Darryl W. |
| Effects of gender, occupational stereotyping, and culture on perceived service quality in Anglo-Saxon and Middle Eastern cultures
|
-2017 |
Pinar, Musa |
| Why are health care managers biased against hiring service providers with tattoos?
|
-2017 |
Arndt, Aaron D. |
| Managing customer switching behavior in the banking industry
|
-2017 |
Thaichon, Park |
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