Providing feedback to service customers the effect of the presentation order and repetition of feedback types

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Bibliographische Detailangaben
Veröffentlicht in:Journal of service management
1. Verfasser: Kim, Shinyoung (VerfasserIn)
Weitere Verfasser: Choi, Sunmee (VerfasserIn), Verma, Rohit (VerfasserIn)
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Sprache:eng
Veröffentlicht: 2017
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