| The changing role of the health care customer : review, synthesis and research agenda
|
2017 |
McColl-Kennedy, Janet R. |
| Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
|
2017 |
Mendes, Glauco H. S. |
| Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
|
2017 |
Otterbring, Tobias |
| Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
|
2017 |
Kim, Shinyoung |
| The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
|
2017 |
Ranaweera, Chatura |
| Internet of Things : understanding trust in techno-service systems
|
2017 |
Harwood, Tracy |
| Business service outsourcing in manufacturing firms : an event study
|
2017 |
Eggert, Andreas |
| Consumer control in service recovery : beyond decisional control
|
2017 |
Joosten, Herm |
| Showcasing the diversity of service research : theories, methods, and success of service articles
|
2017 |
Benoit, Sabine |
| The role of customers in co-creating m-services in the O2O model
|
2017 |
Hsieh, Jung-Kuei |
| Measuring customer experience in physical retail environments
|
2017 |
Bustamante, Juan Carlos |
| The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
|
2017 |
Hammedi, Wafa |
| The enhanced loyalty drivers of customers acquired through referral reward programs
|
2017 |
Ramaseshan, B. |
| Embarrassed customers : the dark side of receiving help from others
|
2017 |
Kim, Seo Young |
| Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
|
2017 |
Beirão, Gabriela |
| Exploring the impact of rewarded social media engagement in loyalty programs
|
2017 |
Rehnen, Lena-Marie |
| Does one size fit all? : new service development across different types of services
|
2017 |
Jaakkola, Elina |
| What causes imbalance in complex service networks? : evidence from a public health service
|
2017 |
Verleye, Katrien |
| Improving service operations : linking safety culture to hospital performance
|
2017 |
Stock, Gregory N. |
| Service productisation : systematising and defining an offering
|
2017 |
Harkonen, Janne |
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