Strategic marketing management and tactics in the service industry
"This book focuses on knowledge needed to implement service strategies for competitive advantage across industries. Each of the topics covered in the book represents a pivotal content for tomorrow's businesses as they attempt to build strong relationships with their customers. It covers to...
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Format: | UnknownFormat |
Sprache: | eng |
Veröffentlicht: |
Hershey, PA, USA
Business Science Reference
2017
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Schriftenreihe: | Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Online Zugang: | Inhaltsverzeichnis |
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Zusammenfassung: | "This book focuses on knowledge needed to implement service strategies for competitive advantage across industries. Each of the topics covered in the book represents a pivotal content for tomorrow's businesses as they attempt to build strong relationships with their customers. It covers topics such as customer expectations and perceptions, service quality, and marketing"-- |
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Beschreibung: | Enthält 13 Beiträge Includes bibliographical references |
Beschreibung: | xxii, 393 Seiten Illustrationen 26 cm |
ISBN: | 9781522524755 978-1-5225-2475-5 |