Strategic marketing management and tactics in the service industry

"This book focuses on knowledge needed to implement service strategies for competitive advantage across industries. Each of the topics covered in the book represents a pivotal content for tomorrow's businesses as they attempt to build strong relationships with their customers. It covers to...

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Bibliographische Detailangaben
Weitere Verfasser: Sood, Tulika (HerausgeberIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: Hershey, PA, USA Business Science Reference 2017
Schriftenreihe:Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Beschreibung
Zusammenfassung:"This book focuses on knowledge needed to implement service strategies for competitive advantage across industries. Each of the topics covered in the book represents a pivotal content for tomorrow's businesses as they attempt to build strong relationships with their customers. It covers topics such as customer expectations and perceptions, service quality, and marketing"--
Beschreibung:Enthält 13 Beiträge
Includes bibliographical references
Beschreibung:xxii, 393 Seiten
Illustrationen
26 cm
ISBN:9781522524755
978-1-5225-2475-5