The definitive guide to order fulfillment and customer service principles and strategies for planning, organizing, and managing fulfillment and service operations
Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you'...
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| Format: | UnknownFormat |
| Sprache: | eng |
| Veröffentlicht: |
Upper Saddle River, New Jersey
Pearson Education
January 2014
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| Online Zugang: | Inhaltsverzeichnis |
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Tag hinzufügen | Zusammenfassung: | Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you're a practitioner or a student, the authors help you thoroughly understand all facets of modern fulfillment and customer service. They help you clarify how your customer envisions value, so you can deliver on the metrics that matter most to them. Then, starting from this customer-centric foundation, they guide you through optimizing key processes, designing better strategies, configuring more effective fulfillment networks, leveraging new technology, and using metrics to improve. Throughout, key ideas are supported by examples, charts, graphs, summaries, references, and more: everything you need to master the concepts and apply them in your own career Meeting customers' real needs : the nature of service system design -- Fulfilling orders : the nature of modern order cycle management -- Developing a winning customer fulfillment strategy -- Configuring the network for successful fulfillment -- Implementing an enabling technology strategy -- Assessing performance for success and improvement |
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| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | viii, 214 Seiten Illustrationen 24 cm |
| ISBN: | 9780133453867 978-0-13-345386-7 0133453863 0-13-345386-3 |