Factors affecting service recovery performance and customer service employees a study of Malaysian life insurance industry

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Veröffentlicht in:The international journal of productivity and performance management
1. Verfasser: Shishi Kumar Piaralal (VerfasserIn)
Weitere Verfasser: Bhatti, Muhammad Awais (VerfasserIn), Piaralal, Niriender Kumar (VerfasserIn), Ariff Syah Juhari (VerfasserIn)
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Sprache:eng
Veröffentlicht: 2016
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