Developing service research paving the way to transdisciplinary research

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Bibliographische Detailangaben
Veröffentlicht in:Journal of service management
1. Verfasser: Gustafsson, Anders (VerfasserIn)
Weitere Verfasser: Högström, Claes (VerfasserIn), Radnor, Zoe (VerfasserIn), Friman, Margareta (VerfasserIn), Heinonen, Kristina (VerfasserIn), Jaakkola, Elina (VerfasserIn), Mele, Cristina (VerfasserIn)
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Sprache:eng
Veröffentlicht: 2016
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Titel Jahr Verfasser
The changing role of the health care customer : review, synthesis and research agenda 2017 McColl-Kennedy, Janet R.
Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014) 2017 Mendes, Glauco H. S.
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction 2017 Otterbring, Tobias
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types 2017 Kim, Shinyoung
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent 2017 Ranaweera, Chatura
Internet of Things : understanding trust in techno-service systems 2017 Harwood, Tracy
Business service outsourcing in manufacturing firms : an event study 2017 Eggert, Andreas
Consumer control in service recovery : beyond decisional control 2017 Joosten, Herm
Showcasing the diversity of service research : theories, methods, and success of service articles 2017 Benoit, Sabine
The role of customers in co-creating m-services in the O2O model 2017 Hsieh, Jung-Kuei
Measuring customer experience in physical retail environments 2017 Bustamante, Juan Carlos
The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases 2017 Hammedi, Wafa
The enhanced loyalty drivers of customers acquired through referral reward programs 2017 Ramaseshan, B.
Embarrassed customers : the dark side of receiving help from others 2017 Kim, Seo Young
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels 2017 Beirão, Gabriela
Exploring the impact of rewarded social media engagement in loyalty programs 2017 Rehnen, Lena-Marie
Does one size fit all? : new service development across different types of services 2017 Jaakkola, Elina
What causes imbalance in complex service networks? : evidence from a public health service 2017 Verleye, Katrien
Improving service operations : linking safety culture to hospital performance 2017 Stock, Gregory N.
Service productisation : systematising and defining an offering 2017 Harkonen, Janne
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