Handbook of research on promotional strategies and consumer influence in the service sector

"This reference source provides research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry by featuring quality factors, marketing tools, and the effects of consumer behavior"--

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Bibliographische Detailangaben
Weitere Verfasser: Panwar, Upendra Singh (HerausgeberIn), Kumar, Raj (HerausgeberIn), Ray, Nilanjan (HerausgeberIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: Hershey, PA, USA Business Science Reference 2016
Schriftenreihe:Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Beschreibung
Zusammenfassung:"This reference source provides research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry by featuring quality factors, marketing tools, and the effects of consumer behavior"--
Beschreibung:Enthält 25 Beiträge
Includes bibliographical references and index
Beschreibung:xxxv, 492 Seiten
Illustrationen
29cm
ISBN:9781522501435
978-1-5225-0143-5