Handbook of research on promotional strategies and consumer influence in the service sector
"This reference source provides research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry by featuring quality factors, marketing tools, and the effects of consumer behavior"--
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Weitere Verfasser: | , , |
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Format: | UnknownFormat |
Sprache: | eng |
Veröffentlicht: |
Hershey, PA, USA
Business Science Reference
2016
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Schriftenreihe: | Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Schlagworte: | |
Online Zugang: | Inhaltsverzeichnis |
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Zusammenfassung: | "This reference source provides research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry by featuring quality factors, marketing tools, and the effects of consumer behavior"-- |
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Beschreibung: | Enthält 25 Beiträge Includes bibliographical references and index |
Beschreibung: | xxxv, 492 Seiten Illustrationen 29cm |
ISBN: | 9781522501435 978-1-5225-0143-5 |