| Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage
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2017 |
Chiarini, Andrea |
| Evolution of top management's understanding of product quality in Eastern Europe since the end of communism : the case of Bulgaria
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2017 |
Georgiev, Svetoslav |
| Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
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2017 |
Sadeh, Ehsan |
| Leader personality traits and employee job satisfaction in the media sector, Kenya
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2017 |
Kiarie, Mary Agnes Wambui |
| Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
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2017 |
Bouranta, Nancy |
| Obituary: Yoji Akao : 1928-2016
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2017 |
Douglas, Alex |
| An optimal integrated QSMS model from cluster analysis
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2017 |
Odigie, Michael E. |
| TQM implementation in a least developed country : an exploratory study of Yemen
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2017 |
Aamer, Ammar Mohamed |
| Categorizing product attributes efficiently in QFD-Kano : a case analysis in telecommunication
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2017 |
Suef, Mokh |
| Toward a data governance model for the Kenya health professional regulatory authorities
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2017 |
Were, Victior |
| Practicing Lean strategy : Hoshin Kanri and X-Matrix in a healthcare-centered simulation
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2017 |
Barnabè, Federico |
| Total quality management practices in aquaculture companies : a case from Ghana
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2017 |
Kwateng, Kwame Owusu |
| Empirical evidence about ISO 9001 and ISO 9004 in Italian companies
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2017 |
Murmura, Federica |
| The contribution of quality tools and integration of quality management systems to the organization
|
2017 |
Ismyrlis, Vasileios |
| Business excellence in a volatile, uncertain, complex and ambiguous environment (BEVUCA)
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2017 |
Saleh, Ayat |
| Factorial structure for Six Sigma project barriers in Indian manufacturing and service industries
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2017 |
Ambekar, Suhas |
| The role of loyalty programs in healthcare service ecosystems
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2017 |
Gambarov, Vusal |
| Do research supervisors generate beneficial learning outcomes for learners?
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2017 |
Yeung, Shirley M.C. |
| Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
|
2017 |
Shahin, Arash |
| Integrated management systems : interpretations, results, opportunities
|
2017 |
Dahlin, Gunnar |
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