| The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
|
2017 |
Hammedi, Wafa |
| The enhanced loyalty drivers of customers acquired through referral reward programs
|
2017 |
Ramaseshan, B. |
| Embarrassed customers : the dark side of receiving help from others
|
2017 |
Kim, Seo Young |
| Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
|
2017 |
Beirão, Gabriela |
| Exploring the impact of rewarded social media engagement in loyalty programs
|
2017 |
Rehnen, Lena-Marie |
| Does one size fit all? : new service development across different types of services
|
2017 |
Jaakkola, Elina |
| What causes imbalance in complex service networks? : evidence from a public health service
|
2017 |
Verleye, Katrien |
| Improving service operations : linking safety culture to hospital performance
|
2017 |
Stock, Gregory N. |
| Service productisation : systematising and defining an offering
|
2017 |
Harkonen, Janne |
| The role of staff engagement in facilitating staff-led value co-creation
|
2017 |
Merrilees, Bill |
| The influence of platform service innovation on value co-creation activities and the network effect
|
2017 |
Fu, Wenhui |
| A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
|
2017 |
Gallarza, Martina G. |
| Customer experience design : a case study in the cultural sector
|
2017 |
Ponsignon, Frederic |
| Why are Generation Y consumers the most likely to complain and repurchase?
|
2017 |
Soares, Raquel Reis |
| Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
|
2017 |
Subramony, Mahesh |
| Service innovations breaking institutionalized rules of health care
|
2017 |
Wallin, Arto Juhani |
| Toward a public service management : past, present, and future directions
|
2017 |
Hodgkinson, Ian R. |
| The changing role of the health care customer : review, synthesis and research agenda
|
2017 |
McColl-Kennedy, Janet R. |
| Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
|
2017 |
Mendes, Glauco H. S. |
| Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
|
2017 |
Otterbring, Tobias |
Tag hinzufügen