| The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
|
2017 |
Hapsari, Raditha |
| Understanding negative emotions in services through teleological actions
|
2017 |
Padin, Carmen |
| Variations in user-oriented elderly care : a multilevel approach
|
2017 |
Kazemi, Ali |
| Management processes and management's role in customer value creation
|
2017 |
Åslund, Anna |
| The impact of backstage cues on service evaluation
|
2017 |
Liu, Yi-Fen |
| Logistics service providers' engagement in disaster relief initiatives : an exploratory analysis
|
2017 |
Cozzolino, Alessandra |
| Luxury branding : the case of Chanel
|
2017 |
Sugimoto, Kana |
| Development of the DGQ role bundle model of the Q occupations
|
2017 |
Schlüter, Nadine |
| Quality management practices and their effects on the performance of public hospitals
|
2017 |
Xiong, Jingjing |
| Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
|
2017 |
Koutsothanassi, Eleni |
| Quality through accreditation
|
2017 |
Lagrosen, Stefan Olof |
| Effects of total quality management in local authorities
|
2017 |
Psomas, Evangelos |
| The role of facilitators as partial signalers in the context of value perception
|
2017 |
Russo, Ivan |
| Is innovation the future of quality management? : searching for signs of quality and innovation management merging
|
2017 |
Lilja, Johan |
| Using anchoring vignettes to study quality management across cultures
|
2017 |
Wangwacharakul, Promporn |
| Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
|
2017 |
Musella, Flaminia |
| Product development based on design attributes : an empirical analysis of perceptions and influences
|
2017 |
Brusch, Michael |
| Key enabling factors for organizational ambidexterity in the public sector
|
2017 |
Palm, Klas |
| Perceived quality of administrative services and its consequences on students' behavioral intentions
|
2017 |
Al-Kilani, Mohammad Hani |
| Effectiveness of employee suggestion schemes : from critical success factors to outcomes
|
2017 |
Lasrado, Flevy |
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