Experience in adapting E-S-QUAL to different sectors or settings

Experience in adapting E-S-QUAL to different sectors or settings

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Achieving competitive advantage through quality management
Weitere Verfasser: Petnji Yaya, Luc Honore (BerichterstatterIn), Marimón, Frederic (BerichterstatterIn), Casadesús, Martí (BerichterstatterIn), Llach, Josep (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2015
Schlagworte:
Electronic Commerce > Dienstleistungsqualität > Qualitätsmanagement > Messung > Delphi-Methode > Aufsatz im Buch
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Titel Jahr Verfasser
Tensions raised by TQM demands upon work design in technologically controlled environments : the case of a call centre 2015 Sá, Patrícia Moura
Benefits of implementing a quality management system in Spanish thalassotherapy centres 2015 Peris-Ortiz, Marta
"Q for tourism quality" in the Spanish tourism tourist accommodation sector : implementation and results 2015 Álvarez-García, José
Tourism for all and performance : an analysis of accessibility management in hotels 2015 Calvo-Mora, Arturo
The ISO 9001 standard in the Spanish construction industry 2015
The EFQM model as an instrument to legitimise organisations 2015 Blanco-González, Alicia
Experience in adapting E-S-QUAL to different sectors or settings 2015
Excellence in tourism destinations 2015 Mendes, Júlio
Quality certifications as hotel selction criteria 2015 Caso, Laura
Integration of information in higher education institutions for quality evaluation 2015 Lopes, Rui Pedro
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies 2015 Barrera-Barrera, Ramón
The influence of institutional environment on quality management in hotels 2015 Sánchez-Fernández, María Dolores
The contribution of TQM to organizational ambidexterity : the state of the art and promising research streams 2015 Moreno-Luzon, María D.
TQM and innovation : controversial issues surrounding the impact of formalization over radical innovation 2015 Gil-Marques, María
Excellence and organizational institutionalization : a conceptual model 2015
A new paradigm in the planning and management of quality hotel services : health tourism 2015
Integrated management systems : a model for maturity assessment 2015 Domingues, Pedro
Quality in the Spanish university system : challenges and opportunities 2015 Vaquero-García, Alberto
How communication and control processes improve quality 2015 Saraiva, Margarida
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