Library security better communication, safer facilities
The new library workplace : not so quietThree keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awaren...
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| Format: | UnknownFormat |
| Sprache: | eng |
| Veröffentlicht: |
Chicago
ALA Editions, an imprint of the American Library Association
2015
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Tag hinzufügen | Zusammenfassung: | The new library workplace : not so quietThree keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S. The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S |
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| Beschreibung: | Includes bibliographical references (pages 159-160) and index |
| Beschreibung: | XV, 165 S 23 cm |
| ISBN: | 9780838913307 978-0-8389-1330-7 9780838913543 9780838913550 9780838913567 |