Factory or theatre? towards the convergence

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Bibliographische Detailangaben
Veröffentlicht in:	Managing consumer services
1. Verfasser:	Baglieri, Enzo (VerfasserIn)
Weitere Verfasser:	Karmarkar, Uday (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2014
Schlagworte:	Dienstleistungsmanagement > Prozessmanagement > Standardisierung > Beziehungsmarketing > Dienstleistungssektor > Aufsatz im Buch > Fallstudie
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Titel	Jahr	Verfasser
High tech versus high touch : the role of human intermediation in information-intensive services	2014	Apte, Uday M.
Connecting factory to theatre : lessons from a case study	2014	Croom, Simon
Innovation in services : the case of Fleury ; a diagnostic medical center	2014
Striking the right balance : how to design, implement, and operationalize customer experience management programs	2014	Klaus, Philipp
From service experiences to augmented service journeys : digital technology and networks in consumer services	2014	Mandelli, Andreina
Factories or theatres? : the future of service	2014	Baglieri, Enzo
The industrialization of services	2014	Karmarkar, Uday S.
The design of consumer experiences : managerial approaches for service companies	2014	Carù, Antonella
Customer experience and service design	2014	Karmarkar, Uday S.
Rethinking and improving the health care service through interactive web technologies	2014	Caridá, Angela
Factory or theatre? : towards the convergence	2014	Baglieri, Enzo
Transitioning to value co-development	2014	Sebastiani, Roberta