| Special section: advancing customer experience and big data impact via academic–practitioner collaboration
|
2017 |
Burton, Jamie |
| Emotional intelligence in front-line/back-office employee relationships
|
2017 |
Kearney, Treasa |
| "Running is my boyfriend" : consumers' relationships with activities
|
2017 |
Mickelsson, Karl-Jacob |
| Examining the antecedents and consequences of gratitude
|
2017 |
Hasan, Syed Fazal E. |
| Why are customers loyal in sharing-economy services? : a relational benefits perspective
|
2017 |
Yang, Shuai |
| Virtual brand community engagement practices : a refined typology and model
|
2017 |
Hollebeek, Linda D. |
| An empirical examination of the services triangle
|
2017 |
Anderson, Sidney |
| An exploration of servicescapes' exclusion and coping strategies of consumers with "hidden" auditory disorders
|
2017 |
Beudaert, Anthony |
| An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
|
2017 |
Hepi, Maria |
| Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
|
2017 |
Zolfagharian, Mohammadali |
| Digital booking services : comparing online with phone reservation services
|
2017 |
Schaarschmidt, Mario |
| Promoting customers' involvement with service brands : evidence from coffee shop customers
|
2017 |
Kim, Soon-Ho |
| Secondary but significant : secondary customers' existence, vulnerability and needs in care services
|
2017 |
Leino, Henna M. |
| Dynamic capabilities in aged care service innovation : the role of social assistive technologies and consumer-directed care strategy
|
2017 |
Khaksar, Seyed Mohammad Sadegh |
| The benefit of a trustworthy face to a financial services provider
|
2017 |
Dean, Dwane Hal |
| Explaining customers' financial service choice with loyalty and cross-buying behaviour
|
2017 |
Estrella-Ramón, Antonia |
| Giving back the "self" in self service : customer preferences in self-service failure recovery
|
2017 |
Collier, Joel E. |
| Influence of empathy on hotel guests' emotional service experience
|
2017 |
Umasuthan, Hamsanandini |
| Guest editorial: relationship marketing : past, present and future
|
2017 |
Gummerus, Johanna |
| Revitalizing relationship marketing
|
2017 |
Sheth, Jagdish N. |
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