| The contribution of VSA and SDL perspectives to strategic thinking in emerging economies
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2014 |
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| Research traditions of innovation : goods-dominant logic, the resource-based approach, and service-dominant logic
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2014 |
Mele, Cristina |
| New service development maturity model
|
2014 |
Jin, Dayu |
| Does relationship matter? : customers' response to service failure
|
2014 |
Tsai, Chia-ching |
| Modeling contextually elicited service quality expectations
|
2014 |
Strombeck, Stephen |
| Moderators of the relationship between social bonding and organizational commitment
|
2014 |
Wang, Edward Shih-tse |
| Theory of value co-creation : a systematic literature review
|
2014 |
Galvagno, Marco |
| Creativity for service innovation : a practice-based perspective
|
2014 |
Giannopoulou, Eleni |
| The influence of movie's quality on its performance : evidence based on Oscar Awards
|
2014 |
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| The service revolution and its marketing implications : service logic vs service dominant logic
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2014 |
Grönroos, Christian |
| Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
|
2014 |
Ha, Hong Youl |
| Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
|
2014 |
Ngamvichaikit, Anothai |
| Retaining customers after service failure recoveries : a contingency model
|
2014 |
Wang, Kai-yu |
| The restorative potential of senior centers
|
2014 |
Rosenbaum, Mark S. |
| Mediating effects between World Games identification and licensed merchandise
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2014 |
Cheng, Lee-joy |
| Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
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2014 |
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| The collective consumption network
|
2014 |
Närvänen, Elina |
| Beyond virtuality : from engagement platforms to engagement ecosystems
|
2014 |
Breidbach, Christoph F. |
| A visual interactive method for service prototyping
|
2014 |
Bae, Dae Jung |
| Developing life insurer-insurance intermediary relationships
|
2014 |
Yu, Tsu-wei |
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