| The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
|
-2018 |
Kasperavičiūtė-Černiauskienė, Ramunė |
| Classifying restaurant service quality attributes by using Kano model and IPA approach
|
-2018 |
Pai, Fan-Yun |
| The relationship between corporate innovation and performance
|
-2018 |
Huang, Shaio Yan |
| Testing the EFQM model as a framework to measure a company's procurement performance
|
-2018 |
Belvedere, Valeria |
| Towards a theory of operational excellence
|
2018 |
Found, Pauline |
| Assessment and improvement of organisational social impact through the EFQM Excellence Model
|
2018 |
Calvo-Mora, Arturo |
| A model for evaluation of customer satisfaction with banking service quality in an uncertain environment
|
2018 |
Tadic, Danijela |
| Making sense of quality philosophies
|
2018 |
Fredriksson, Maria |
| An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
|
2018 |
Murmura, Federica |
| Continuous improvement leaders, followers and laggards : understanding system sustainability
|
2018 |
Jurburg, Daniel |
| Universities and smart cities : the challenges to high quality
|
2018 |
Anttila, Juhani |
| Auditing of explorative processes
|
2018 |
Lenning, Jan |
| Measuring the impact of soft and hard quality practices on service innovation and organisational performance
|
2018 |
Khan, Bilal Ahmad |
| Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
|
2018 |
Murmura, Federica |
| The determinants of achieving family business excellence : conservative quality perspective?
|
2018 |
Lin, Che-Hung |
| Linking ISO 9000 (QMS), ISO 26000 (CSR) with accreditation requirements for quality indicators in higher education
|
2018 |
Yeung, Shirley Mo-Ching |
| Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
|
2018 |
Vieira, Elsa Regina Monteiro |
| Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
|
2018 |
Basu, Rana |
| A multi-attribute framework for determining the competitive advantages of products using grey-TOPSIS cum fuzzy-logic approach
|
2018 |
Ighravwe, Desmond Eseoghene |
| Service quality and its impact on customers' behavioural intentions and satisfaction : an empirical study of the Indian life insurance sector
|
2018 |
Ramamoorthy, R. |
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