The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:International journal of quality & reliability management
1. Verfasser: Sousa, Rui (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2012
Schlagworte:
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
Portuguese primary healthcare : sustainability through quality management 2017 Silva, Sónia Duarte
The X-bar control chart with restriction of the capability indices 2017 Oprime, Pedro Carlos
Maintainability analysis in shaving blades industry : a case study 2017 Tsarouhas, Panagiotis
Quantitative analysis of Six Sigma, Lean and Lean Six Sigma research publications in last two decades 2017 Shokri, Alireza
The four Rs performance indicators of water distribution networks : a review of research literature 2017 Gunawan, Indra
Optimum modified ramp-stress ALT plan with competing causes of failure 2017 Srivastava, Preeti Wanti
A preventive maintenance of circular consecutive-k-out-of-n: F systems 2017 Endharta, Alfonsus Julanto
5S - a quality improvement tool for sustainable performance : literature review and directions 2017 Randhawa, Jugraj Singh
Utilizing Kaizen process and DFSS methodology for new product development 2017 Awad, Mahmoud
The Excellence Grid : a tool to identify attributes that drive service excellence 2017 Roy, Sheila
Management systems integration : survey results 2017 Domingues, Pedro
Equating the expected and perceived service quality : a comparison between public and private healthcare service providers 2017 Shabbir, Asma
The impact of TQM practices and KM processes on organisational performance : an empirical investigation 2017 Qasrawi, Bara' Tareq
Estimation of P (X<Y) for generalized half logistic distribution based on Type-II censored data 2017 Roy, Soumya
The relationship between innovation and total quality management and the innovation effects on organizational performance 2017 Antunes, Marina Godinho
An empirical investigation of critical success factors influencing the successful TQM implementation for firms with different strategic orientation 2017 Kumar, Vimal
A standard proposal for biological resources centres 2017 Silva, Anabela Martins
Analysis of training programs related to quality management system : the Spanish case 2017 Petnji Yaya, Luc Honore
Implementation of ISO 9001 in the Spanish tourism industry 2017 Djofack, Sidonie
Knowledge management and total quality management : reciprocal relationship 2017 Amir Honarpour
Alle Artikel auflisten