| Editorial: taking some novel advice
|
2017 |
Baron, Steve |
| From relationship marketing to total relationship marketing and beyond
|
2017 |
Gummesson, Evert |
| The interplay of customer experience and commitment
|
2017 |
Keiningham, Timothy |
| Relationship marketing readiness : theoretical background and measurement directions
|
2017 |
Grönroos, Christian |
| The effects of store environment elements on customer-to-customer interactions involving older shoppers
|
2017 |
Tomazelli, Joana |
| LGBTQ and religious identity conflict in service settings
|
2017 |
Minton, Elizabeth A. |
| Child helplines: how social support and controllability influence service quality and well-being
|
2017 |
Dolen, Willemijn M. van |
| Hedonic and eudaimonic well-being outcomes from co-creation roles : a study of vulnerable customers
|
2017 |
Sharma, Shikha |
| Linking service convenience to satisfaction : dimensions and key moderators
|
2017 |
Benoit, Sabine |
| Visual service scape aesthetics and consumer response : a holistic model
|
2017 |
Kumar, Deepak S. |
| Exploring task-service fit and usefulness on branded applications continuance
|
2017 |
Fang, Yu-Hui |
| Investigating status demotion in hierarchical loyalty programs
|
2017 |
Ramaseshan, B. |
| Special section: advancing customer experience and big data impact via academic–practitioner collaboration
|
2017 |
Burton, Jamie |
| Emotional intelligence in front-line/back-office employee relationships
|
2017 |
Kearney, Treasa |
| "Running is my boyfriend" : consumers' relationships with activities
|
2017 |
Mickelsson, Karl-Jacob |
| Examining the antecedents and consequences of gratitude
|
2017 |
Hasan, Syed Fazal E. |
| Why are customers loyal in sharing-economy services? : a relational benefits perspective
|
2017 |
Yang, Shuai |
| Virtual brand community engagement practices : a refined typology and model
|
2017 |
Hollebeek, Linda D. |
| An empirical examination of the services triangle
|
2017 |
Anderson, Sidney |
| An exploration of servicescapes' exclusion and coping strategies of consumers with "hidden" auditory disorders
|
2017 |
Beudaert, Anthony |
Tag hinzufügen