The concept and assessment of customer satisfaction

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	Modern analysis of customer surveys
1. Verfasser:	Ograjenšek, Irena (VerfasserIn)
Weitere Verfasser:	Gal, Iddo (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2012
Schlagworte:	Kundenzufriedenheit > Messung > Dienstleistungsqualität > Beziehungsmarketing > Aufsatz im Buch
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Titel	Jahr	Verfasser
Measurement scales	2012	Bonanomi, Andrea
The concept and assessment of customer satisfaction	2012	Ograjenšek, Irena
Outliers and robustness for ordinal data	2012	Riani, Marco
CUB models : statistical methods and empirical evidence	2012	Iannario, Maria
Tree-based methods and decision trees	2012	Galimberti, Giuliano
Multidimensional scaling	2012	Solaro, Nadia
Standards and classical techniques in data analysis of customer satisfaction surveys	2012	Salini, Silvia
Bayesian networks applied to customer surveys	2012	Kenett, Ron
Log-linear model methods	2012	Fienberg, Stephen E.
PLS models	2012	Boari, Giuseppe
The ABC annual customer satisfaction survey	2012	Kenett, Ron
Integrated analysis	2012	Biffignandi, Silvia
Web surveys	2012	Furlan, Roberto
Missing data and imputation methods	2012	Mattei, Alessandra
Multilevel models for ordinal data	2012	Grilli, Leonardo
Quality standards and control charts applied to customer surveys	2012	Kenett, Ron
Fuzzy methods and satisfaction indices	2012	Zani, Sergio
Census and sample surveys	2012	Nicolini, Giovanna
Statistical inference for causal effects	2012	Mealli, Fabrizia
The Rasch model	2012	De Battisti, Francesca