A holistic framework to embed good company practice for customer retention
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2017 |
McCrory, Barbara |
An exploratory analysis of quality costing in Greek F&B enterprises
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2017 |
Chatzipetrou, Evrikleia |
The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
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2017 |
Manatos, Maria J. |
Culture driven regeneration (CDR) : a conceptual business improvement tool
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2017 |
Mahadevan, Kumaraguru |
Customer loyalty in telecom service sector : the role of service quality and customer commitment
|
2017 |
Izogo, Ernest |
Assessment of the degree of process approach implementation in Polish businesses
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2017 |
Gębczyńska, Alicja |
Improving health care quality : the implementation of whistleblowing
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2017 |
Ciasullo, Maria Vincenza |
A systematic literature review on total quality management critical success factors and the identification of new avenues of research
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2017 |
Aquilani, Barbara |
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
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2017 |
Bonfanti, Angelo |
Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys
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2017 |
Díaz-Méndez, Montserrat |
The rise of P2P ecosystem : a service logics amplifier for value co-creation
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2017 |
Simone, Cristina |
Dream or reality? : a recipe for sustainable and innovative health care ecosystems
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2017 |
Palumbo, Rocco |
Struggling with agency problems in open innovation ecosystem : corporate policies in innovation hub
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2017 |
Longo, Maria Cristina |
Do research supervisors generate beneficial learning outcomes for learners?
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2017 |
Yeung, Shirley M.C. |
Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
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2017 |
Shahin, Arash |
Integrated management systems : interpretations, results, opportunities
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2017 |
Dahlin, Gunnar |
Relating management problem-solving styles of leaders to TQM focus : an empirical study
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2017 |
Kumar, Vimal |
Influence of Six Sigma on project success in construction industry of Pakistan
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2017 |
Ullah, Fahim |
Contradictions in TQM implementation : a proposed balance from the Ghanaian perspective
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2017 |
Banuro, Francis Yaw |
Implementation of lean supply chain : an empirical research on the effect of context
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2017 |
Tortorella, Guilherme Luz |