Emotional management in a mass customised call centre examining skill and knowledgeability in interactive service work

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Veröffentlicht in:Work, employment & society
1. Verfasser: Jenkins, Sarah (VerfasserIn)
Weitere Verfasser: Delbridge, Rick (VerfasserIn), Roberts, Ashley (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2010
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