A comparison of competing structural models in call centres prospects for value creation

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:International journal of services and operations management
1. Verfasser: Jaaron, Ayham A. M. (VerfasserIn)
Weitere Verfasser: Backhouse, Chris J. (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2011
Schlagworte:
Callcenter > Öffentlicher Sektor > Dienstleistungsmanagement > Mitarbeiterbindung > Arbeitsleistung > Großbritannien > Aufsatz in Zeitschrift
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
Organisational management through performance indicators 2020 Kipper, Liane Mahlmann
Digitisation of traditional product using computer aided design technology : a case study on desiccant compressed air dryer 2019 Sunil, D. T.
Emigrants' motivation business model for intention to participate in the Malaysia My Second Home program 2019 Jayaraman, Krishnaswamy
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations 2019 Ruben, R. Ben
Multi-objective assembly line balancing problem under uncertainty using genetic algorithm 2019 Sarwar, Ferdous
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran 2019 Nazeri, Ali
A multi-objective genetic algorithm to solve a single machine scheduling problem with setup-times 2019 Harrath, Youssef
An empirical study of the performance of Canadian-owned chains of retail stores 2019 Takouda, Pawoumodom M.
Evaluation of improvement programmes in a job-shop context by simulation models 2019 Renna, Paolo
The impact of modern information technology on customer satisfaction considering the mediating role of organisational health 2019 Moghaddasi, Naser
The impact of knowledge management on firm performance : direct impact vs. the mediating impact of strategic human resource practices : an empirical case study 2019 Rezaei, Ali
Managing quality within existing supply chains : case studies from Jordan 2019 Mazzawi, Randa
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters 2019 Chinchilla, Andrés
Agility in healthcare services : a systematic literature exploration 2019 Patri, Rojalin
Particle swarm optimisation algorithm and multi-start simulated annealing algorithm for scheduling batches of parts in multi-cell flexible manufacturing system 2019 Balaji, A. N.
Framing transformation dynamics towards service-orientation : alternative trajectories of B2B relations 2019 Lappalainen, Inka
Application of fuzzy QFD for improving the process sustainability characteristics : a case study 2019 Vimal, K. E. K.
Literature review on lean healthcare implementation : assessment methods and practices 2019 Augusto, Byanca Pinheiro
Green supplier selection problem using TOPSIS extended by D numbers in tractor manufacturing industry 2019 Mohammadi, Amin
A pay-what-you-want pricing model for restaurants 2019 Chawan, Vinaysingh
Alle Artikel auflisten