Uncommon service : how to win by putting customers at the core of your business

Uncommon service how to win by putting customers at the core of your business

Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.

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Bibliographische Detailangaben
1. Verfasser: Frei, Frances X. (VerfasserIn)
Weitere Verfasser: Morriss, Anne (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: Boston, Mass. Harvard Business Review Press c 2012
Schlagworte:
Beziehungsmarketing > Kundenservice > Dienstleistungssektor > Customer relations > Customer services > Service industries > Management > Kundendienst > Kundenmanagement > Dienstleistung
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Beschreibung
Zusammenfassung:Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
Beschreibung:X, 247 S.
graph. Darst.
ISBN:9781422133316
978-1-4221-3331-6