Service intelligence improving your bottom line with the power of IT service management
ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.
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| Format: | UnknownFormat |
| Sprache: | eng |
| Veröffentlicht: |
Upper Saddle River, NJ u.a.
Prentice Hall
2011
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Tag hinzufügen | Zusammenfassung: | ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line. |
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| Beschreibung: | Includes bibliographical references |
| Beschreibung: | XI, 184 S. Ill. |
| ISBN: | 0132692074 0-13-269207-4 9780132692076 978-0-13-269207-6 |