Customer-centric knowledge management : concepts and applications

Customer-centric knowledge management concepts and applications

"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technolo...

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Bibliographische Detailangaben
Weitere Verfasser: Al-Shammari, Minwir (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: Hershey, Pa. Information Science Reference c 2012
Schriftenreihe:Premier reference source
Schlagworte:
Unternehmensplanung > Wissensmanagement > Kundenintegration > Customer relations > Knowledge management > Relationship marketing
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Titel Jahr Verfasser
Optimising customers as knowledge resources and recipients : cases in small to medium sized software enterprises 2012 Heavin, Ciara
Integrating customer relationship management, performance management, and knowledge management through balanced scorecard 2012 Liew, Anthony
A comprehensive model for customer knowledge management mechanisms 2012 Sakhaee, Neda
A knowledge management approach to marketing and the advent of customer knowledge management 2012 Mjahed, Samiha
Perceived risks of customer knowledge management 2012 López-Nicolás, Carolina
The importance of collaboration in knowledge management in public services : creating value for stakeholders 2012 Moreira, António Carrizo
Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty 2012 Hussain, Abu Baker Ramadan Mohamed
The relevance of customers as a source of knowledge in IT firms 2012 Zapata-Cantu, Laura
Effective tools for customer knowledge management 2012 Al-Busaidi, Kamla Ali
An evaluation of customer-centric benefits associated with knowledge management 2012
Strategic imperatives for customer centric approach 2012 Baporikar, Neeta
The role of emotional intelligence in knowledge-enabled customer delight : a case on Bahrain 2012 Al Hashemi, Suhaila
Customer service in an emerging market (UAE) 2012 Al Mehairbi, Rawdha Khamis
An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management 2012 Chan, Joseph O.
Unarmed prophets have come to grief : KM and the problem of systematizing trust relationships 2012 Adelstein, Jennifer
Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks 2012 Yusof Ismail
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