Real service improvement an empirical investigation of service improvement initiatives within a UK bank

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Bibliographische Detailangaben
Veröffentlicht in:	Systems thinking
1. Verfasser:	Longbottom, David (VerfasserIn)
Weitere Verfasser:	Hilton, Julie (VerfasserIn), Ying, Xia-zheng (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2011
Schlagworte:	Bank > Dienstleistung > Dienstleistungsqualität > Großbritannien > Fallstudie > Aufsatz im Buch
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Titel	Jahr	Verfasser
Real service improvement : an empirical investigation of service improvement initiatives within a UK bank	2011	Longbottom, David
Seeing shared work within a system	2011	Hamer, Rhian
Improving performance throughout a housing supply chain : Portsmouth City Council's systems thinking transformation	2011	O'Donovan, Brendan
Systems thinking for public services : adopting manufacturing management principles	2011	Jaaron, Ayham A. M.
Electrifying performance : a study of a systems thinking intervention at a UK electrical distribution network operator	2011	Hopkinson, Mark
How systems thinking provides a framework for change : a case study of disabled facilities grant service in Neath Port Talbot County Borough Council	2011	Zokaei, Keivan
Improving software project management in bureaucracies	2011	Middleton, Peter
Systems thinking in adult social care : how focusing on a customer's purpose leads to better services for the vulnerable in society and enhances efficiency	2011	O'Donovan, Brendan
Organisational change : evaluating systems thinking in the UK housing sector ; a work in progress	2011	Marshall, Joe
Rethinking for radical improvement in the delivery of housing services : an overview of the application of systems thinking in the housing sector	2011	Samuel, Donna
The system is always greater than the parts : using theory of constraints and factory physics to transform manufacturing operations	2011	Watts, Justin