Exploring consumer conflict management in service encounters

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Bibliographische Detailangaben
Veröffentlicht in:Academy of Marketing Science Journal of the Academy of Marketing Science
Weitere Verfasser: Beverland, Michael B. (BerichterstatterIn), Kates, Steven M. (BerichterstatterIn), Lindgreen, Adam (BerichterstatterIn), Chung, Emily (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2010
Schlagworte:
Konsumentenverhalten > Konfliktregelung > Kundenservice > Grounded Theory > Aufsatz in Zeitschrift
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