| Strategic analysis for the hospitality industry
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2010 |
Harrison, Jeffrey S. |
| Let me count the words : quantifying open-ended interactions with guests
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2010 |
Pullman, Madeleine |
| Singapore's tourism industry : how its strengths offset economic, social, and environmental challenges
|
2010 |
Toh, Rex S. |
| On the importance of market identification
|
2010 |
Kim, Jin-young |
| Why restaurants fail
|
2010 |
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| Customer orientation or competitor orientation : which marketing strategy has a higher payoff for hotel brands?
|
2010 |
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| Best practices in human resources
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2010 |
Enz, Cathy A. |
| Spa revenue management
|
2010 |
Kimes, Sheryl E. |
| How organizational standards and coworker support improve restaurant service
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2010 |
Susskind, Alex |
| The process of introducing strategic change
|
2010 |
Corsun, David S. |
| Leading change with the 5-P model : "complexing" the Swan and Dolphin hotels at Walt Disney World
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2010 |
Ford, Robert C. |
| Hotel industry averages : an inaccurate tool for measuring performance
|
2010 |
Enz, Cathy A. |
| International hospitality management : identifying important skills and effective training
|
2010 |
Kriegl, Ursula |
| Global brand expansion : how to select a market entry strategy
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2010 |
Dev, Chekitan S. |
| Are your satisfied customers loyal?
|
2010 |
Skogland, Iselin |
| Key issues in strategic human resources
|
2010 |
Walsh, Kate |
| Strategic pricing through revenue management
|
2010 |
Kimes, Sheryl E. |
| Franchising fundamentals and developments
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2010 |
Diaz-Bernardo, Ramon |
| Leveraging mergers and acquisitions in the hospitality industry
|
2010 |
Harrison, Jeffrey S. |
| When does franchising help restaurant chain performance?
|
2010 |
Ketchen, David J. |
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