Analytics for customer engagement

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Journal of service research
Weitere Verfasser: Bijmolt, Tammo H. A. (BerichterstatterIn), Leeflang, Peter (BerichterstatterIn), Block, Frank (BerichterstatterIn), Eisenbeiß, Maik (BerichterstatterIn), Hardie, Bruce G. S. (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2010
Schlagworte:
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects 2018 Hüttel, Björn Armin
The dilemma of service productivity and service innovation : an empirical exploration in financial services 2018 Aspara, Jaakko
Service design as an approach to implement the value cocreation perspective in new service development 2018 Yu, Eun
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation 2018 Schaarschmidt, Mario
The value of codesign : the effect of customer involvement in service design teams 2018 Trischler, Jakob
Feed people first : a service ecosystem perspective on innovative food waste reduction 2018 Baron, Steve
A customer scorned : effects of employee reprimands in frontline service encounters 2018 Pugh, Harrison B.
Selling painful yet pleasurable service offerings : an examination of hedonic appeals 2018 Liu, Qing
Experiential purchase quality : exploring the dimensions and outcomes of highly memorable experiential purchases 2018 Pelletier, Mark J.
Too good to be true? : boundary conditions to the use of downward social comparisons in service recovery 2018 Antonetti, Paolo
Upframing service design and innovation for research impact 2018 Patrício, Lia
Organizational transformation through service design : the institutional logics perspective 2018 Kurtmollaiev, Seidali
Absorbing customer knowledge : how customer involvement enables service design success 2018 Storey, Chris
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies 2018 Loureiro, Yuliya Komarova
An examination of construal effects on price perceptions in the advance selling of experience services 2018 Wakefield, Lane T.
Archetypes of service innovation : implications for value cocreation 2018 Helkkula, Anu
The complementarity of frontline service employee creativity and attention to detail in service delivery 2018 Sok, Phyra
All that glitters is not gold : the penalty effect of conspicuous consumption in services and how it changes with customers and contexts 2018 Mende, Martin
Big data, big insights? : advancing service innovation and design with machine learning 2018 Antons, David
Artificial intelligence in service 2018 Huang, Ming-Hui
Alle Artikel auflisten