Effects of complaint management on loyalty versus probability of ending relationship

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Bibliographische Detailangaben
Veröffentlicht in:Advances in tourism destination marketing
1. Verfasser: Suárez-Álvarez, Leticia (VerfasserIn)
Weitere Verfasser: Díaz-Martín, Ana Maria (VerfasserIn), Vázquez Casielles, Rodolfo (VerfasserIn)
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Sprache:eng
Veröffentlicht: 2010
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