Service quality, service recovery, and financial performance an analysis of the US airline industry

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Veröffentlicht in:Advances in management accounting
1. Verfasser: Sim, Khim Ling (VerfasserIn)
Weitere Verfasser: Song, Chang Joon (VerfasserIn), Killough, Larry N. (VerfasserIn)
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Sprache:eng
Veröffentlicht: 2010
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