| Technology's impact on the gaps model of service quality
|
2010 |
Bitner, Mary Jo |
| Business architectures for the design of enterprise service systems
|
2010 |
Glissmann, Susanne |
| A service practice approach : people, activities and information in highly collaborative knowledge-based service systems
|
2010 |
Kieliszewski, Cheryl A. |
| Service science : a reflection from telecommunications service perspective
|
2010 |
Chew, Eng K. |
| Service engineering : multiperspective and interdisciplinary framework for new solution design
|
2010 |
Gudergan, Gerhard |
| Advancing services innovation : five key concepts
|
2010 |
Chesbrough, Henry |
| The evolution and future of service : building and broadening a multidisciplinary field
|
2010 |
Fisk, Raymond P. |
| Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
|
2010 |
Chase, Richard B. |
| Service worlds : the "services duality" and the rise of the "manuservice" economy
|
2010 |
Bryson, John R. |
| Toward a science of service systems : value and symbols
|
2010 |
Spohrer, James C. |
| Seven contexts for service system design
|
2010 |
Glushko, Robert J. |
| The industrialization of information services
|
2010 |
Karmarkar, Uday S. |
| The future of service is long overdue
|
2010 |
Gummesson, Evert |
| Trading zones, normative scenarios, and service science
|
2010 |
Gorman, Michael E. |
| Winning the service game : revisiting the rules by which people co-create value
|
2010 |
Schneider, Benjamin |
| Advancing service science with service-dominant logic : clarifications and conceptual development
|
2010 |
Vargo, Stephen L. |
| The neglect of service science in the operations management field
|
2010 |
Metters, Richard |
| Understanding complex product and service delivery systems
|
2010 |
Rouse, William B. |
| Innovation in services and entrepreneurship : beyond industrialist and technologist concepts of sustainable development
|
2010 |
Djellal, Faridah |
| What effects do legal rules have on service innovation?
|
2010 |
Samuelson, Pamela |
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