| Winning the service game : revisiting the rules by which people co-create value
|
2010 |
Schneider, Benjamin |
| Advancing service science with service-dominant logic : clarifications and conceptual development
|
2010 |
Vargo, Stephen L. |
| The neglect of service science in the operations management field
|
2010 |
Metters, Richard |
| Understanding complex product and service delivery systems
|
2010 |
Rouse, William B. |
| Innovation in services and entrepreneurship : beyond industrialist and technologist concepts of sustainable development
|
2010 |
Djellal, Faridah |
| What effects do legal rules have on service innovation?
|
2010 |
Samuelson, Pamela |
| The Cambridge-IBM SSME white paper revisited
|
2010 |
Spohrer, James C. |
| Innovation and skills : future service science education
|
2010 |
|
| A formal model of service delivery
|
2010 |
|
| Service innovation
|
2010 |
Miles, Ian D. |
| Service innovation and customer co-development
|
2010 |
|
| Service science, management, and engineering (SSME) in Japan
|
2010 |
Hidaki, Kazuyoshi |
| The service profit chain : from satisfaction to ownership
|
2010 |
Heskett, James L. |
| Customer equity : driving the value of the firm by increasing the value of customers
|
2010 |
Rust, Roland T. |
| The unified service theory : a paradigm for service science
|
2010 |
Sampson, Scott E. |
| Death spirals and virtuous cycles : human resource dynamics in knowledge-based services
|
2010 |
Oliva, Rogelio |
| Workforce analytics for the service economy
|
2010 |
Mojsilović, Aleksandra |
| Technology's impact on the gaps model of service quality
|
2010 |
Bitner, Mary Jo |
| Business architectures for the design of enterprise service systems
|
2010 |
Glissmann, Susanne |
| A service practice approach : people, activities and information in highly collaborative knowledge-based service systems
|
2010 |
Kieliszewski, Cheryl A. |
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