Perspectives of IT-service quality management a concept for life cycle based quality management of IT-services

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Veröffentlicht in:Strategic information systems ; Vol. 1
1. Verfasser: Praeg, Claus-Peter (VerfasserIn)
Weitere Verfasser: Spath, Dieter (VerfasserIn)
Pages:1
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2010
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